If your largest
customer left, what effect would it have on your business? A
recent survey shows 70% of defecting customers leave a company
because they feel they're not treated well.
The root cause is
poor order fulfillment in terms of accuracy, on time delivery,
and quality as well as poor communication to the customer. These
issues are exacerbated by the inability of employees to give
customers immediate answers, other than the quantity, price and
date when ERP does not work according to plan.
typically make it impossible to answer the "how, where and why"
of order fulfillment, quality and pricing problems. This missing
data is typically hidden in islands of information at the
"individual user" level in the form of emails, handwritten
notes, voice mail, undocumented conversations, etc.
There is a
serious communication disconnect between sales, manufacturing,
purchasing, shipping, customer service, customers, and vendors.
This disconnect is caused by this "hidden data" and creates lost
sales revenue, frustrated customers and employees, and wasted
time and dollars.