Return Goods Authorization provides you with the ability to give your customer an authorization to return a product, receive the returned product into a physical or logical warehouse and to determine when or if a credit will be issued.

Benefits 

·        Return authorizations can be generated and tracked through PRMS.

·        Returned product can be received back into inventory, returned to a vendor, disposed of, or repaired while tracking the status of the return through disposition movement.

·        Satisfies accounting and receiving dock’s needs.

·        The system can automatically generate a credit memo using RGA, there is no need for re-keying information.

·        Robust restocking fee setup allows for multiple methods for charging a restocking fee.

Features

·        Labels and returned goods authorization document can be generated through PRMS.

·        Generation program creates credit memo.

·        RGA authorized approval can be flagged in System Control and be developed through the RGA Authorized User Selection Program.

·        Each user can be assigned a level of approval, indicating the total dollar amount the user is allowed to approve.

·        RGA can be tied back to an original order and/or invoice.

·        RGA credit/Debit Memo Inquiry allows you to review the status of an RGA from the time it is entered until it is purged from the system.

·        RGA Memo Reports provide a listing of all return authorizations in a selected status.